← FlexMatches

Safety Center

Last updated: March 21, 2026

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In an emergency, always call your local emergency services first.
FlexMatches cannot respond to real-time emergencies. If you are in danger, call 911 (US), 999 (UK), 112 (EU), or your local equivalent immediately.

Our Approach to Safety

FlexMatches connects fitness enthusiasts for workouts and training sessions. We take the safety of our community seriously. However, we want to be transparent:

We do not conduct criminal background checks on users. Profile information on FlexMatches is self-reported and has not been independently verified. You are responsible for your own safety when interacting with anyone you meet through our platform.

This page provides guidelines to help you stay safe. Please read them before meeting anyone from the platform in person.

Before You Meet In Person

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Choose a public location
Always meet for the first time in a busy, public place — a gym, a park, a sports center. Never agree to meet at a private home or remote location for an initial meeting.
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Tell someone where you are going
Let a trusted friend or family member know who you are meeting, where, and when. Share your live location with them if possible.
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Control your own transportation
Drive yourself, take public transport, or use a rideshare app. Do not depend on your match for a ride — this ensures you can leave at any time.
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Keep personal details private
Do not share your home address, workplace, daily routine, or financial information with someone you have just met online.
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Chat in the app first
Use FlexMatches messaging to get to know someone before meeting. Be cautious if someone pushes to move to other platforms or meet immediately.
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Do your own research
Consider searching the person's name or social media profiles. Trust your instincts — if something feels off, it probably is.

During the Meeting

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Trust your instincts
If at any point you feel uncomfortable or unsafe, leave immediately. You do not owe anyone an explanation. Your safety comes first.
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Keep your phone charged and accessible
Make sure your phone has battery and is accessible in case you need to call for help or leave.
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Avoid alcohol or substances
Stay sober during first meetings so you can make clear-headed decisions and react quickly if needed.
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Stay in populated areas
Stick to gym floors, public tracks, or sports facilities — places with other people around.

Warning Signs

Be cautious of anyone who:
  • Pressures you to meet immediately or share personal information quickly
  • Refuses to video chat or always has an excuse for why they can't
  • Becomes aggressive or manipulative if you set boundaries
  • Their profile photos look too professional (possible catfishing)
  • Asks for money, gift cards, or financial help for any reason
  • Gives inconsistent or vague information about themselves
  • Makes you feel uncomfortable in any way — online or in person

How to Report a User

If another user behaves in a way that violates our Community Guidelines or makes you feel unsafe:
  • In-app report: Use the report button on any profile or match
  • Block: Immediately block the user to prevent further contact
  • Email safety team: safety@flexmatches.com

We review all reports. Accounts that violate our guidelines are subject to permanent removal. We cooperate with law enforcement when required.

Reports are confidential — the reported user will not know who submitted the report.

Online Safety Tips

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Use a strong, unique password
Never reuse your FlexMatches password on other sites. Enable two-factor authentication in Security Settings.
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Be careful what you share
Avoid sharing photos that reveal your home address, workplace, or other identifying locations.
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Watch for phishing
FlexMatches will never ask for your password or payment info via email or chat. Report suspicious messages immediately.

External Resources

If you have been a victim of a crime or need support:
  • Emergency Services: 911 (US) · 999 (UK) · 112 (EU)
  • RAINN National Sexual Assault Hotline: 1-800-656-HOPE (4673)
  • National Domestic Violence Hotline: 1-800-799-7233
  • Crisis Text Line: Text HOME to 741741

A Note on Our Limitations

We want to be honest with you. FlexMatches is a technology platform — we connect people, but we cannot monitor every interaction, verify every identity, or prevent every bad actor.

We work hard to remove bad actors through reporting and moderation, but we cannot guarantee your safety. The most important safety tool you have is your own judgment.

By using FlexMatches, you agree to our Terms of Service, including our limitation of liability for in-person meetings. Please review our Terms before arranging any in-person activity with another user.
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Questions about safety?
Our safety team is here to help.
Contact Safety Team